1. Introduction
At PCS, we understand that sometimes plans change and you may need to cancel an order. This cancellation policy outlines the terms and conditions under which you can cancel an order placed on our website.
2. Order Cancellation by Customer
- Cancellation Timeframe: You can cancel your order within 48 hours of placing it. After this period, orders may enter the processing phase and may not be eligible for cancellation.
- How to Cancel: To cancel your order, please contact our customer service team as soon as possible at support@performancecalibratedsolutions.com
- Refunds for Canceled Orders: If your order is successfully canceled within the allowable timeframe, we will process a full refund to the original payment method. Refunds typically take 14 business days to appear on your account, depending on your payment provider.
3. Order Processing and Shipment
- Processing Phase: Once an order has entered the processing phase, it cannot be canceled. Orders typically enter processing [specified number] hours after placement.
- Shipped Orders: If your order has already been shipped, you cannot cancel it. However, you may be eligible to return the item following our Return and Refund Policy.
4. Special Circumstances
- Backordered or Delayed Items: If an item is on backorder or delayed, you will be notified via email. You have the option to cancel the order for a full refund if the delay is unacceptable.
- Pre-Order Cancellations: Pre-ordered items can be canceled anytime before the item is officially released and shipped. After shipment, the regular return policy applies.
5. Refund Processing
- Refund Timeframe: Once a cancellation is confirmed, we will process your refund within [specified number] business days. Please note that it may take additional time for the refund to be credited to your account, depending on your payment provider.
- Notification: You will receive an email notification once your refund has been processed.
6. Contact Information
For any questions or assistance regarding cancellations, please contact our customer service team:
7. Amendments
- Policy Changes: We reserve the right to update or modify this cancellation policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
Acceptance of Terms
By placing an order on our website, you acknowledge that you have read, understood, and agree to this cancellation policy.