1. Introduction
At PCS, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for returns and refunds.
2. Returns
- Eligibility: Items must be returned within 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.
- Non-returnable Items: Certain items are exempt from being returned, such as perishable goods, custom products, and personal care items. Please refer to the product description for specific return eligibility.
- Proof of Purchase: A receipt or proof of purchase is required to process all returns.
3. Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at Support@performancecalibratedsolutions.com or PHONE (WHATSAPP): +66 918460274. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how and where to send your package.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.