1. Introduction
Welcome to PCS. We are committed to delivering your orders promptly and efficiently. This shipping policy outlines the terms and conditions related to the shipping of products purchased from our website.
2. Order Processing
- Processing Time: Orders are typically processed within 2 business days (Monday to Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with shipping details.
- Backordered Items: If an item is on backorder, you will be notified via email with the option to cancel the order if the wait is unacceptable.
3. Shipping Methods and Delivery
- Shipping Methods: We offer a variety of shipping methods to meet your needs, including standard, expedited, and overnight shipping. Shipping options and their costs will be displayed at checkout.
- Delivery Time: Delivery times vary based on the shipping method selected and your location. Estimated delivery times are as follows:
- Standard Shipping: 7 to 14 business days
- International Shipping: We offer international shipping to selected countries. Delivery times and shipping costs will vary based on the destination.
4. Shipping Rates
- Domestic Shipping Rates: Shipping rates for orders within Thailand are calculated based on the shipping method selected and the weight and dimensions of the package.
- International Shipping Rates: International shipping rates are calculated based on the destination country, shipping method, and package weight and dimensions. Any applicable customs duties or taxes are the responsibility of the customer.
5. Order Tracking
- Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
- Tracking Updates: You can track the status of your shipment at any time using the provided tracking number on our website or the carrier’s website.
6. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
- Restricted Locations: Due to carrier restrictions or local laws, we may not be able to ship to certain locations. If there are any issues with your shipping address, we will contact you to resolve them.
7. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact our customer service team at Support@performancecalibratedsolutions.com or PHONE (WHATSAPP): +66 918460274. We will work with the carrier to locate your package or process a replacement.
- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team within [X] days of delivery. We will assist you in processing a replacement or refund.
8. Customer Responsibilities
- Accurate Information: Ensure that your shipping address and contact information are accurate at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Customs and Duties: For international orders, customers are responsible for any customs fees, duties, or taxes that may apply upon arrival in the destination country.
9. Contact Information
For any questions or assistance regarding shipping, please contact our customer service team:
- Support@performancecalibratedsolutions.com
10. Amendments
- Policy Changes: We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
Acceptance of Terms
By placing an order on our website, you acknowledge that you have read, understood, and agree to this shipping policy.
Thank you for shopping with PCS. We appreciate your business and are dedicated to providing you with the best service possible.